WAACSP Elevates Virtual Assistant Program to Professional Certification Status

The West Africa Association of Customer Service Professionals (WAACSP) announced that it has enhanced its Virtual Assistant Fundamentals program, transforming it into a comprehensive professional certification.

This upgrade signifies a pivotal achievement in WAACSP’s ongoing mission to deliver high-quality education and training in the customer service sector, as highlighted by the Head of Administration, Christian Anozie. The revamped program is designed to cultivate practical skills, ensuring participants are well-prepared with the knowledge and expertise necessary to excel in the role of virtual assistants.

Participants in the certification course will learn to utilize a wide range of tools, applications, and software relevant to virtual assistance, keeping them aligned with current industry trends. The curriculum also covers essential best practices, focusing on key areas such as effective communication, time management, and problem-solving skills.

The decision to elevate the Virtual Assistant program to professional certification reflects WAACSP’s unwavering commitment to delivering excellence in customer service education. The organization has a long-standing history of providing globally recognized certifications, having successfully certified over 5,000 professionals since its inception in 2016.

With the launch of the Professional Certification in Virtual Assistant, individuals will gain the skills and insights necessary to forge sustainable careers in customer service. Achieving this certification not only enhances employment prospects but also empowers professionals to contribute meaningfully to the growth and development of their respective organizations.