Polaris Bank Deepens Customer Engagement at Global Trade Forum in Ibadan
Polaris Bank reaffirmed its dedication to delivering outstanding customer experiences through enhanced engagement and strategic partnerships during its successful Global Trade Forum held last Thursday in Ibadan. The event gathered key stakeholders from the SouthWest region, along with valued clients, to explore growth opportunities and strengthen collaborative efforts.
The forum was prominently attended by Chris Ofikulu, Executive Director of Retail and Commercial Banking, who expressed sincere appreciation to all participants for their support and active involvement.
In his opening speech, Ofikulu welcomed attendees, especially those traveling from Kwara, Osun, Ogun, Ekiti, Ondo, and other parts of Ibadan. “Your presence here underscores the strong trust and partnership you share with Polaris Bank. We are grateful for your continued support,” he said.
He explained that the event aligns with the Bank’s ongoing mission to enhance customer engagement and deliver exceptional service across regions. “This forum is part of our broader goal to deepen relationships and position Polaris Bank not merely as a financial service provider but as a true partner in your success. We aim for every interaction to be characterized by excellence, empathy, and innovation,” Ofikulu added.
Highlighting the significance of the timing, Ofikulu mentioned that the forum coincided with the conclusion of Customer Service Week, emphasizing the Bank’s appreciation for customer loyalty. “Today is about listening, learning, and growing together. Your feedback shapes our innovations and value delivery,” he concluded, officially opening the event.
Bukola Oluyadi, Group Head of Customer Experience and Value Management, reiterated Polaris Bank’s commitment to understanding customer needs and empowering businesses. “Our vision is to be your preferred partner, and our mission is to support your growth. Today, we explore how we can further empower your enterprise,” she stated.
Ayo Adesanya, Acting Divisional Head of Operations, discussed the Bank’s operational services, especially in trade facilitation. He explained how Polaris Bank simplifies trading processes by verifying documents and offering cost-effective payment solutions. “We are dedicated to making international trade easier by verifying documents and providing payment options at minimal costs,” Adesanya noted.
Anthony Anichebe, Sector Lead for Agricultural Exports, Manufacturing, and Commerce, highlighted Polaris Bank’s role in supporting African businesses through tailored export solutions. “Exports are vital for diversifying Nigeria’s economy, and Polaris Bank is committed to supporting your export initiatives with strategic financial solutions,” he said.
Olayemi Agbe Davies, Head of Treasury, shared encouraging insights into Nigeria’s economic outlook, citing improved oil production, slowing inflation, and rising foreign reserves. “The economic prospects are promising, and Polaris Bank is ready to support your trade finance, treasury, and currency management needs,” he added.
Olaleye Arinola, Trade Services Officer, introduced the Pan African Payment and Settlement System (PAPSS), a revolutionary platform for cross-border payments within Africa. “PAPSS enables businesses to transact in local currencies, eliminating conversion costs and fostering intra-African trade. It is fast, secure, and designed to promote growth continent-wide,” Olaleye explained.
The Global Trade Forum offered a valuable platform for Polaris Bank clients to engage directly with leadership, gain insights, and discover new opportunities for expansion. The Bank remains committed to strengthening relationships, enhancing customer experiences, and empowering clients to thrive in the global economy.