How Airtel Assist on WhatsApp Is Redefining 24/7 Customer Service in Nigeria
Airtel Nigeria has advanced its digital transformation with the launch of Airtel Assist, a WhatsApp-based self-service chatbot designed to provide real-time support to millions of customers. This innovative platform aims to deliver a 24/7 full-service experience, allowing users to check balances, purchase airtime or data, make secure payments, troubleshoot issues, and access personalized assistance—all within WhatsApp.
At the heart of this initiative is Airtel Nigeria’s commitment to prioritizing customer needs by making support faster, more intuitive, and highly personalized. Airtel Assist exemplifies the company’s focus on leveraging technology to improve user experience and accessibility.
Speaking about the launch, Airtel Nigeria CEO Dinesh Balsingh stated, “This is Airtel meeting Nigerians exactly where they are—in platforms they trust and use every day. With Airtel Assist, we are personalizing technology to serve real people with real needs, in real time. It’s fast, secure, and always available, making customer care more accessible than ever.”
The chatbot’s integration highlights Airtel’s ongoing commitment to incorporating AI-powered tools to enhance service delivery, reduce wait times, and ensure secure interactions. This move cements Airtel’s position as a customer-centric, innovative leader in Nigeria’s telecommunications sector. It also reflects the company’s ambition to adopt scalable, secure, and inclusive digital solutions.
Ismail Adeshina, Director of Marketing at Airtel Nigeria, emphasized that Airtel Assist was developed with both convenience and empathy in mind. “Everything about Airtel Assist is designed to simplify and improve the way our customers engage with us. Whether it’s checking data balances mid-conversation, buying data while on the move, or resolving issues after hours, Airtel Assist is always just a WhatsApp message away,” he explained.
Oyebowale Akideinde, Head of Digital Products & Innovation, highlighted the platform’s user-friendly design. “With Airtel Assist, we’re enabling a human-like connection on one of Nigeria’s favorite digital platforms—WhatsApp. Customers can now recharge, check balances, and get help instantly,” he said. Subscribers can activate Airtel Assist by sending a WhatsApp message to +2348028800000 or clicking
By bridging digital innovation with everyday convenience, Airtel Nigeria is setting a new standard in customer service—empowering users with self-service options, real-time support, and seamless engagement.