inDrive Launches Sender-Validated Cancellation System for Safer Deliveries in Nigeria

inDrive, a prominent global ride-hailing platform operating across nine African nations, has unveiled its new Sender-Validated Post-Pickup Cancellation feature for its courier service in Nigeria, following a successful trial phase.

This innovative feature directly tackles a common issue: unauthorized cancellations by couriers after parcels have been collected. By implementing this system, inDrive aims to provide customers with increased confidence and peace of mind in their deliveries.

Under the new protocol, once a courier picks up a parcel, they are required to seek explicit approval from the sender before canceling the delivery. If the sender does not respond within a predetermined timeframe, the cancellation request is automatically approved. The system’s time thresholds will be continuously monitored and fine-tuned based on user feedback and behavior patterns.

Oladimeji Timothy, inDrive’s Nigeria Country Representative, commented on the launch, stating, “This feature offers a smart, scalable solution to improve the reliability and security of our courier services in Nigeria.”

He added that the new system does not negatively impact support ticket volumes, delivery times, or other key operational metrics, demonstrating its readiness for widespread adoption.

Timothy emphasized, “This move is expected to significantly boost retention among business clients and enhance public trust in our courier platform. With millions of deliveries anticipated in the latter half of 2025, even marginal improvements in cancellation rates can translate into hundreds of thousands of more successful, secure deliveries. Our commitment is to address key pain points and improve the overall user experience.”