Voices from the Market: Behind Indonesia’s Digital Payments Revolution
As Stanchion, we were privileged to visit Indonesia earlier this year, which culminated in our piece – “Indonesia’s Payments Evolution: The rapid rise of dynamic QR codes for payments, what next?” The goal of that article was to make sense of the breathless rise of the country’s ubiquitous QR-code payment system and also to understand the forces reshaping payments in Southeast Asia’s largest economy.
The hero of that story was Quick Response Code Indonesian Standard (QRIS), the national QR standard that has turned Indonesia into one of the world’s most dynamic mobile-first payments environments. What was clear then is even clearer today: Indonesia is an exciting place for the digitalisation of payments, with so many connected developments happening at the same time. The developments we are referring to include:
- Positive regulatory changes
- The potential for scale, and
- Ravenous consumer adoption
This brings us to today’s article, the latest instalment of Stanchion’s “Voices from the Market” series, featuring Indonesia as a beacon of progress in the payments space. As we’ve been doing with this series so far, we will bring you the perspective of a leading player in the market. In this edition, we bring you crucial insights from Austrade Indonesia, one of the most active bilateral champions supporting fintech knowledge-sharing between Australia and Indonesia.
Indonesia’s Payments Landscape is in Transition
Much has changed in Indonesia’s payments ecosystem from where it stood a mere five years ago. Mobile penetration is high, digital wallets dominate urban consumer behaviour, and merchants everywhere, from street vendors to big box retailers, have embraced QR acceptance in massive numbers. Here’s what else is happening in Indonesia:
QRIS: The Digital Driver
QRIS is the standout success story in Indonesia’s payments space as it has evolved from a curious novelty into a comprehensive digital commerce layer. It is now ubiquitous across the country, used by tens of millions of consumers and accepted by more than 30 million merchants.
Citizens of Indonesia find that using the technology is as simple as opening a digital wallet on your phone and tapping the vendor’s QR code. Within half a second, your device displays the merchant’s name and ID and automatically detects the payment rail.
QRIS is more than a cheaper alternative to cards, it is an actual ecosystem builder. We give that name to a framework that can accommodate innovations such as digital identity, tokenisation and merchant-level services.
E-Commerce Continues to Climb
Indonesia’s young population, with a median age of around 30, comes with mobile-first habits that they put to good use in a thriving online retail sector supported by super-apps and digital wallets.
As consumer spending continues shifting towards digital channels, this restless young generation wants instant, low-friction payment experiences. Wallet payments, QRIS, pay-later products, and direct-from-bank payment methods are seizing market share previously dominated by cards and the banks that issued them.
Identity, Inclusion and the New Payments Playbook
Indonesia is rapidly modernising its digital identity and e-KYC infrastructure, with biometric verification, API-led onboarding and streamlined compliance reshaping how consumers open accounts and access financial services. Fintechs and established banks are both competing and collaborating to deliver faster credit assessments and seamless multi-channel banking.
All this is happening against the backdrop of the ambitious Bank Indonesia’s Payment System Blueprint 2025–2030, which prioritises interoperability across payment rails, AI-driven fraud controls, open APIs for embedded finance, and readiness for tokenisation, virtual cards and even future CBDC rails.
Who better to give context to these developments than Austrade Indonesia, which helps Australian businesses enter and grow in the Indonesian market by facilitating partnerships, market insights and commercial development.
As part of Indonesia’s recent Fintech Month (Nov-Dec), Austrade launched the Indonesian Fintech Playbook. Commissioned by Austrade, the playbook was developed by the Indonesian Fintech Association in partnership with Austrade. Read it here:
Austrade Indonesia on Momentum, Inclusion and Cross-Border Growth
Austrade Indonesia is well-positioned to observe and participate in matters related to government policy, industry innovation and bilateral collaboration.
Lauren Adams, Trade and Investment Commissioner (Counsellor Commercial), Austrade, offers the following perspective:
“Indonesia’s payment ecosystem is growing fast, with digital payments set to increase from A$630 billion in 2024 to A$1.3 trillion in 2030, driven by strong growth in e-commerce and the expansion of QRIS, which has become the main foundation for digital payments across the country. New features like QRIS Tap and ongoing cross-border QR pilots make payments easier and faster for both consumers and merchants.
“As part of ongoing efforts to support diversification, Austrade is fostering deeper collaboration between Indonesia and Australia’s fintech ecosystems, strengthening institutional partnerships and ongoing knowledge exchange to accelerate innovation in the sector, including through our Jakarta Landing Pad and broader SEA Fintech program of work”
Austrade’s vantage point is noteworthy because, as The Australian Government agency responsible for growing two-way trade and investment opportunities for Australian business, Austrade works with Indonesian banks, regulators and fintech operators to enable Australian technology companies to access these networks to support their go to market strategy. Its comments speak to the market’s dual priorities, inclusion and modernisation, and shine a light on Indonesia’s appetite for global best practice.
Stanchion says: QR-led Economies do not Remain Static
Austrade’s insights align closely with what we at Stanchion have observed across multiple emerging markets: QR-led economies do not stay still. Once digital payments reach ubiquity, the market shifts towards higher-order infrastructure, which includes identity, issuing, cross-border transactions and embedded compliance. Here are the three main takeaways we observe from Indonesia’s vibrant market:
1. QRIS as Both Driver and Disruptor
QRIS has not only expanded acceptance but has also democratised it. By lowering the barriers for merchants and customers, QRIS has set competitive expectations around speed, convenience and price. At Stanchion, we can only stand back and marvel at the impact of this technology.
Banks, fintechs and regional players are now building product layers on top of QR acceptance. These include loyalty engines, merchant insights, instant refund logic, pre-authorisation mechanisms and interoperable virtual card solutions. In a space like this, innovation is not optional, it’s inevitable.
2. See Regulators as Enablers
We shouldn’t forget the regulators in all of this. Bank Indonesia’s Payment System Blueprint reflects a proactive stance that few global markets match. By prioritising interoperability, the regulator is inviting collaboration. This mirrors global trends we see in open banking environments, tokenisation frameworks and emerging cross-border QR standards across Asia.
Lauren Adams says of Austrade’s experience with regulators: “As a global leader in financial technology innovation, Austrade is supporting Australian fintech companies as Indonesia drives towards inclusive, secure and trusted digital payments. Australia’s strength in regulatory technologies, built on its sophisticated compliance environment, is enabling AI-powered solutions that can be readily applied by partners across the region.”
3. Cross-Border QR and Digital Identity form the Natural Next Layer
The advancement of cross-border QR acceptance signals Indonesia’s broader ambition, which is the seamless movement of people, money and commerce across ASEAN. Combined with digital identity developments and e-KYC improvements, the foundation is being laid for frictionless regional payments, a theme we strongly endorse at Stanchion because we’ve built peerless digital issuing and multi-rail transaction capabilities for markets exactly like Indonesia.
The Bottom Line
These conversations help us understand what’s happening in Indonesia, where the speed of change has grabbed our attention. With an ambitious, highly connected population, a mushrooming digital commerce economy and dependable government backing for interoperable frameworks, the country is building payment rails designed for inclusion and innovation.
Indonesia is defining what a modern QR-led economy can achieve. With a vast market scale, progressive regulatory frameworks and strong participation from both local and international partners, the country is transitioning into its next phase of interoperability, identity-driven services, modernised issuance and cross-border capabilities.
At Stanchion, we first noticed Indonesia’s growth and flagged it in our article: “Indonesia’s Payments Evolution: The rapid rise of dynamic QR codes for payments, what next?” We see the country as an energetic place where banks, fintechs and ecosystem builders are ready to modernise infrastructure and deliver next-generation experiences. We are excited to play a part in that transformation.