Jumia Receives Lagos State’s Consumer-Friendly Business Award
Jumia, Africa’s premier e-commerce platform, has been honored by the Lagos State Consumer Protection Agency (LASCOPA) with the prestigious Consumer-Friendly Business Award. The accolade was presented during the inaugural Consumer Service Week Awards 2025 on Tuesday, September 30, at Adeyemi Bero Hall, The Secretariat, Alausa, Ikeja.
The awards, organized by LASCOPA, celebrate organizations that exemplify strong consumer rights advocacy and uphold ethical business practices within Lagos State. This year’s theme, “Fairness, Transparency, and Trust: Strengthening Consumer Confidence in the Marketplace,” recognized Jumia’s leadership in providing smooth, consumer-centric shopping experiences, fair return and refund policies, and responsive customer service that fosters trust and accountability.
Reacting to the award, Marilyn Oruwari, COO of Jumia Nigeria, expressed gratitude, stating, “We are truly honored by this recognition from LASCOPA. At Jumia, our focus is always on the customer from developing digital tools that make shopping safer and more convenient to resolving issues promptly and fairly. This award reflects the dedication of our team, whose commitment to innovation and integrity drives our growth. Through technology and teamwork, we aim to build a marketplace that Nigerians can trust—one that is fair, transparent, and constantly improving.”
LASCOPA established the Consumer Service Week Awards to promote responsible business practices and recognize brands that maintain high standards of service excellence.
Over the years, Jumia has prioritized consumer education, established robust dispute resolution channels, and provided efficient after-sales support—cornerstones that protect shoppers and bolster Nigeria’s digital economy.
Oruwari added, “Our mission is simple: to make everyday life easier through technology, trust, and transparency. This award is a testament to our customers and partners who motivate us to continue innovating responsibly.”