‘We Must Explore Opportunities for Progressive Solutions That Enhance Customer Satisfaction’- ACAMB President Charges Banks
The President of the Association of Corporate Affairs Managers of Banks (ACAMB), Rasheed Bolarinwa has urged banks to explore innovative solutions to enhance customer satisfaction and also promptly address consumers’ concerns.
He made this known at the 3rdACAMB Stakeholders Conference held in Lagos recently with the theme: “Building Bridges: Collaborative Solutions for a Trusted Banking and Financial Services Experience.”
He explained that despite the economic challenges facing the country, the banking and financial services sector remains resilient, adaptable, and innovative. He, therefore, called for more forward-thinking approaches to grow the sector.
“We must explore opportunities for progressive solutions that enhance customer satisfaction and inspire Banks and other financial institutions to adopt forward-thinking approaches.
“You would all agree with us in ACAMB that Nigeria’s banking and financial services sector, which is marked by resilience, adaptability, and innovation, stands as a beacon of stability amid economic fluctuations. The regulatory framework established by the CBN ensures the sector’s integrity, while collaboration with DMBs and auxiliary institutions like NAICOM, PENCOM, and NIBSS underscores the interconnectedness necessary for a robust ecosystem.”
He added that the practice of fairness, transparency, inclusiveness, and promoting a compliant and trustworthy environment is critical in growing the banking and financial services landscape.
“As we move forward, consumer protection agencies will continue to play a crucial role in safeguarding public interests, ensuring fair practices, and nurturing a culture of transparency,” he said.
