Salesforce, Workday Partner to Make Employees AI-Ready
Salesforce and Workday have announced a strategic partnership to power the industry’s first common data foundation unifying HR, financial, and CRM data – which also enables their co-development of an AI agent for employee service.
The new AI agent will be available to work with employees in natural language and uses human-like comprehension to automate time-consuming tasks, provide personalised support, and surface data-driven insights that help employees work smarter and faster. And when more complex cases arise, the employee service agent will seamlessly transfer to the right individual for remediation, maintaining all the previous history and context for a smooth hand-off. This unique approach of humans and AI seamlessly working together will result in greater productivity, efficiency, and better experiences for employees.
This new strategic partnership brings together the two most widely used cloud platforms in business to transform work and create new employee experiences powered by generative AI. The partnership will also deliver:
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Shared data foundation built on Salesforce Data Cloud and Workday: Salesforce and Workday will now have one shared data foundation connecting Workday financial and HR data with Salesforce CRM data. This will allow customers to access and action financial, HR, and CRM data across Salesforce and Workday platforms without having to duplicate data or build custom integrations, all while ensuring secure data sharing so users only see authorised information.
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Seamless integration between Workday and Slack: Workday will enhance its existing integration with Slack, providing an elevated conversational interface for users to access and collaborate around Workday financial and HR records, such as tasks, pay, job requisitions, employee details, and general ledgers, directly in Slack.